Optum Rx

Should you have any questions or need to order additional ID cards, you can contact OptumRx member services by calling (855) 295-9140.

Dental & Vision

Local 132 Trust Fund

You can contact IUOE Local Union 132 Trust Office by calling (800) 642-3525.

Anthem

You can contact Anthem BlueCross BlueShield member services by calling (800) 810-2583.

Message from the Trustees

The Fund is committed to ensuring your benefits continue to support you and your loved ones during the coronavirus (COVID-19) health emergency.  A Summary of Material Modification (SMM) is attached detailing updated benefits for COVID-19 testing as well as important information below for your reference.  We encourage you to follow all local, state and national COVD-19 regulations, and the advice and practice tips offered by medical professionals.

 

Important Reminders about Your Benefits

Medical Benefits

The Plan covers preventive care at 100% when you go to an in-network provider. If you have been in close contact with someone with COVID-19 or you are a resident in a community where there is ongoing spread of COVID-19 and develop symptoms of COVID-19, call your doctor. Your provider will decide whether you need to be tested and, as the tests become more readily available, it is covered 100%. Keep in mind, there is no treatment for COVID-19 and people who are mildly ill may be able to isolate and care for themselves at home.

You can also use the Fund’s telehealth service – LiveHealth Online – for a consultation without leaving your home.  Sign up at www.livehealthonline.com and, if using a smartphone, download the app.  You will need the Subscriber ID number (including the three letter prefix that is printed on your Anthem ID card.

Prescription Drug Benefits

If possible, utilize OptumRx’s mail order pharmacy to save yourself a trip to the pharmacy.  You can do this by logging on to www.optumrx.com to register or call 1-855-295-9140.

 

Optum Rx

OptumRx monitoring COVID-19 Health Concerns
Refill-Too-Soon COVID-19 Response Policy

To meet the clinical needs of our members and comply with applicable CDC guidance, as well as Federal, State and Local government requirements, OptumRx Clinical Affairs is allowing members to refill their maintenance medications early to ensure they have an uninterrupted supply of medication during the COVID-19 threat.Given the recent developments and extensive news coverage about COVID-19, we understand the heightened concerns of our clients and members. As an enterprise, we have a team of experts actively engaged in and closely monitoring the COVID-19 pandemic. Our top priorities are the health and well-being of our members and patients, and the safety of all clinicians who deliver care.

OptumRx’s policy includes the following:

  • OptumRx members with active eligibility may obtain an early refill of their prescription medications if they have refills remaining on file at a participating retail or mail-order pharmacy.
  • The refill obtained will stay consistent with the standard days supply previously filled by the member as allowed by their plan (e.g., 30 or 90 day supply).
  • This refill too soon waiver will be continuously evaluated to determine the appropriate duration based on CDC guidance, Federal and State declarations, and other relevant data.
  • This policy is in effect for all regions and states covered by OptumRx.

OptumRx does not anticipate delays in dispensing prescriptions from Optum-owned pharmacies (Optum Home Delivery, Optum Specialty, Optum Infusion Services, Avella, Genoa, and Diplomat) related to COVID-19. We are monitoring the supply chain and actively working to maintain a reliable inventory. OptumRx uses anticipatory analysis to determine if, and when, we need to expand operations to include advance dispensing, workforce management, medication access, and more involved in ensuring we secure the medications needed for our patients and deliver those medications to members.  At the same time, we are evaluating drug supplies going out to our pharmacies and ensuring our best practices and disaster recovery plans are implemented to meet the operational requirements of the organization.

For More Information on COVID-19, OptumRx is providing the following resources and tools to help you stay informed:

  • We recommend members visit the CDC website to learn more about the disease, FAQs and the latest CDC guidance and protocols.
  • Members can also visit WHO website to learn more about how the World Health is addressing COVID-19.
  • If individuals have additional health related questions, we recommend they contact their primary care physician or clinic.
  • Members who plan to travel should visit the U.S. State Department website or the CDC website for additional travel related information.

Anthem Blue Cross Blue Shield

Taking an active role in your own medical treatment may be one of the most important decisions of your life. It is essential for patients and doctors to be partners in health care and a good partnership with your doctor begins with open communication.

The American Society of Internal Medicine estimates that 70% of a correct diagnosis depends on what the patient tells their doctor. Simply making a list of questions before an office visit will improve communication by helping you to organize your thoughts and your doctor to clearly understand your concerns.

When you need to seek medical attention, be sure to check with Anthem Blue Cross Blue Shield, your primary Preferred Provider Organization (PPO), to see if they do participate.  Remember, Blue Cross Blue Shield providers have agreed to accept the allowable charges permitted for services.  This means they will not bill you the difference (any amount over the allowable charge).  Also, your Fund pays a higher percentage to PPO providers, which means, you will pay a lower copay, which saves you money.

 

LiveHealth Online

Anthem’s LiveHealth Online can provide a video visit in minutes with a board-certified doctor 24/7 on your smartphone, tablet or computer with a webcam.  No appointment is needed.  Just go to livehealthonline.com or download the free app to register and get started.

The service is not intended to replace your usual health care providers.  Rather, this service has been added as a convenient supplemental product.

This is available to all eligible active participants at no cost to you.  Please note, when using this service, you will be required to enter your credit card information, as LiveHealth Online normally collects a member payment for an online doctor visit.  Remember, they will not charge your credit card.

If you have questions about how to use LiveHealth Online, you can call toll free at 1-888-LiveHealth (548-3432).

How to use Anthem.com

  • Under the “Welcome to” banner, click on “National Accounts” from the pull down menu and click the “Enter” button.
  • Then click on “Find a Doctor” on the left hand side. Click “Yes” in the Security Information box.
  • Enter “IHE” in the Identification Prefix box on the Provider Finder page and click “Next”.
  • Fill in the blanks with your address or select the state from the pull down menu and click “Next”.
  • Select the type of provider from the pull down box choices (“All Providers”, “Physician, or Other Medical Professional” or “Hospital, Clinic or Other Medical Facility”).
  • You can then select from several general or specialty categories.